
Technical Lead
4 weeks ago
Experience Requirements:
- Experience in application support, with at least 10 years in payment systems.
--- Must - Proven experience in handling domestic card scheme programs, preferably in the GCC market.
--- Must - Manage Payment scheme Projects & CR as a Technical point of contact. This includes Debit cards, credit cards, and POS acquiring Applications.
--- Must - Strong knowledge of payment protocols, APIs, and integration technologies.
--- Must - Provide necessary support to channels, middleware, and other systems integrated with Payment applications.
--- Must - Manage testing specifically SIT and also provide support during other testing phases of the projects including UAT, golive, and post golive support.
--- Must
- Manage Payment scheme Projects & CR as a Technical point of contact. This includes Debit cards, credit cards, and POS acquiring Applications.
- Provide necessary support to channels, middleware, and other systems integrated with Payment applications.
- Lead the bank's initiative for domestic card scheme from a technology perspective.
- Manage testing specifically SIT and also provide support during other testing phases of the projects including UAT, golive, and post golive support.
- Manage technical project deliverables in line with the project plan.
- Record and manage technical project issues and escalate where necessary.
- Manage skills and techniques including people, communications, risk & change management, with a strong focus on operational excellence.
- Requirement gathering and analytical skills.
- Engage in controlled deployment of patches, fixes, and other changes on payment applications to achieve well-documented and controlled deployments.
- Strong knowledge and hands-on experience with Payment applications, specifically for domestic card schemes.
- Understand Payment Scheme application architecture and technical knowledge to analyze the impact of relevant changes.
- Prepare production technical golive checklist considering deployments done during the testing lifecycle.
- Proven hands-on experience with payment systems like credit cards, debit cards, and POS acquiring will be a plus.
- Provide support to business and operation customers by investigating, troubleshooting, and resolving issues across multiple channels limited to test systems only.
- Manage, prioritize, and respond to issues, inquiries, and escalations.
- Communicate with internal and external stakeholders effectively, tactically, and empathetically.
- Provide insights, suggestions, and feedback to managers and leads.
- Provide dedicated support to finalize the BRD and design specifications FS with the team in the Business Analysis/Pre-development Phase.
- Prepare Test Setup buildup document which will form the basis for later prod setup buildup, including:
- Hardware Requirement, Software Requirement, Software patches/updates detail & Setup.
- Smooth handover of the production environment to the operations department.
- Hands-on knowledge of Oracle PL/SQL is a must.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Master's degree in Business Administration or relevant field preferred.
- Minimum of 15+ years of experience in application support, with at least 10 years in payment systems.
- Proven experience in handling domestic card scheme programs, preferably in the GCC market.
- Strong knowledge of payment protocols, APIs, and integration technologies.
- Ability to work under pressure and manage multiple priorities.
- Deep understanding of payment processing systems and technologies.
- Knowledge of major payment networks (Visa, Mastercard, etc.).
- Familiarity with banking systems and financial protocols.
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