
Director of Learning and Development Specialist
3 days ago
Job Description
The Director of Learning & Development is responsible for driving the overall hotel Learning & Development, Performance Management, and Quality Assurance strategies. This includes developing and implementing training programs, coaching and mentoring colleagues, and fostering a culture of continuous learning and growth.
Key Responsibilities
- Design and deliver training programs to meet the needs of colleagues at all levels.
- Develop and maintain training materials, including manuals, guides, and presentations.
- Conduct regular coaching and mentoring sessions with colleagues to support their career development and performance improvement.
- Collaborate with department heads and executive committee members to identify learning and development needs and develop strategic plans to address them.
- Manage the performance management process, including goal setting, feedback, and evaluation.
- Oversee the quality assurance processes within the hotel, ensuring compliance with company policies and procedures.
- Develop and implement metrics to measure the effectiveness of learning and development initiatives.
- Stay up-to-date with industry trends and best practices in learning and development, sharing knowledge and insights with colleagues and leadership.
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