Technical Program Manager

1 week ago

Muscat, Muscat, Oman beBee Careers Full time
Job Description

As a Technical Lead, you will oversee the delivery of technical components, including SaaS/PaaS technology components. This involves ensuring that all technical aspects of the CRM implementation are executed according to the project plan and meet the required standards.

You will be responsible for overseeing customization of the CRM system to fit business processes, ensuring that custom features align with user requirements and reviewing the implication of customization.

Ensuring appropriate APIs are used to connect CRM with other peripheral applications and services as needed by the CRM SI Partner is also part of your responsibilities.

You will ensure necessary security measures are implemented to protect sensitive customer data and ensure compliance with relevant regulations.

A comprehensive testing strategy, including but not limited to, unit testing, integration testing, and user acceptance testing (UAT), must be designed and managed by you.

You will identify and manage technical resources for the project, rolling them onto the engagement and ensuring they are utilized effectively throughout the project.

Owning the design, build, and test of all technology architecture components/solutions is another key responsibility.

You will obtain stakeholder buy-in for application and technical designs and design and manage PoCs to validate the feasibility and effectiveness of the proposed architecture and technology solutions.

All deliverables and documentation, including user manuals, FAQs, and technical guides, from partner's teams must be reviewed jointly with Technology Architect to ensure they meet the project requirements and quality standards.

Planning and managing the deployment of the CRM solution, coordinating with various stakeholders to ensure a smooth deployment process and clear communication throughout the project lifecycle, is also part of your role.

You will ensure that the project adheres to the Managed Delivery principles, confirming that all processes and methodologies are followed correctly to deliver a successful CRM implementation.

Providing technical leadership and guidance to the project team, mentoring team members, resolving technical issues, and ensuring that the team is aligned with the project goals and objectives are also key responsibilities.

Coordinating with all relevant technology stakeholders for signoffs on CRM production release and ensuring smooth handover of system to Run the Bank IT team after Go-live stage is another important task.

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