
Customer Experience Specialist
14 hours ago
We are seeking a Customer Experience Specialist to join our dynamic Food & Beverage team at Afkar Investment. As a key member of our team, you will be responsible for delivering exceptional dining experiences and creating a memorable atmosphere for our guests. Your duties will include taking orders, serving food and beverages, maintaining a clean and organized dining area, and addressing guest needs—especially regarding dietary allergies and preferences.
Responsibilities:
- Warmly welcome guests, guide them to their tables, and provide menus.
- Offer menu recommendations, answer questions, and assist with dietary restrictions.
- Accurately take and enter food & beverage orders into the POS system.
- Serve food and drinks professionally while ensuring guest satisfaction.
- Monitor guests' needs, handle special requests, and resolve any concerns.
- Maintain cleanliness and organization of the dining area.
- Process payments efficiently and handle transactions.
- Communicate effectively with kitchen staff for order accuracy.
Requirements:
- 1-2 years of experience in fine dining or an upscale restaurant.
- Strong customer service and interpersonal skills.
- Excellent communication and active listening abilities.
- Knowledge of food service, with a focus on dietary allergies and restrictions.
- Ability to upsell menu items effectively.
- Ability to multitask and perform efficiently in a fast-paced environment.
- Flexibility to work various shifts as needed.
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