
Customer Experience Champion
5 days ago
Customer Experience Manager Job Description
We're looking for a skilled Customer Experience Manager to join our team at IWG plc. As a Community Sales Manager, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and leading a team to achieve outstanding results. You'll welcome new members, provide personalized support, and facilitate connections within the community.
A Typical Day:
- You'll meet with new members to understand their business needs and create tailored experiences to help them succeed.
- You'll collaborate with your team to resolve customer queries, address concerns, and identify opportunities for growth.
- You'll develop and implement strategies to drive sales and improve customer satisfaction.
- You'll foster connections between members, encouraging collaborations and referrals.
- You'll attend operations meetings with other Community Sales Managers to share knowledge and align on strategies.
About You
To excel in this role, you'll need:
- Strong leadership skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with a focus on building strong relationships with members, colleagues, and stakeholders.
- A proven track record of driving sales growth, improving customer satisfaction, and leading teams to achieve exceptional results.
- Proficiency in MS Office and basic IT packages.
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive salary package.
- A dynamic and inspiring work environment.
- Ongoing training and development opportunities to enhance your skills and career prospects.
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