Customer Experience Champion

5 days ago


Muscat, Muscat, Oman IWG plc Full time

Customer Experience Manager Job Description

We're looking for a skilled Customer Experience Manager to join our team at IWG plc. As a Community Sales Manager, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and leading a team to achieve outstanding results. You'll welcome new members, provide personalized support, and facilitate connections within the community.

A Typical Day:

  1. You'll meet with new members to understand their business needs and create tailored experiences to help them succeed.
  2. You'll collaborate with your team to resolve customer queries, address concerns, and identify opportunities for growth.
  3. You'll develop and implement strategies to drive sales and improve customer satisfaction.
  4. You'll foster connections between members, encouraging collaborations and referrals.
  5. You'll attend operations meetings with other Community Sales Managers to share knowledge and align on strategies.

About You

To excel in this role, you'll need:

  • Strong leadership skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with members, colleagues, and stakeholders.
  • A proven track record of driving sales growth, improving customer satisfaction, and leading teams to achieve exceptional results.
  • Proficiency in MS Office and basic IT packages.

What We Offer

As a valued member of our team, you'll enjoy:

  • A competitive salary package.
  • A dynamic and inspiring work environment.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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