Customer Care Technical Lead

10 hours ago


Muscat, Muscat, Oman Digital Mall Full time

Technical Support Specialist at Digital Mall

Role Overview

We are seeking a highly skilled Technical Support Specialist to join our expanding team in Oman. This role involves delivering exceptional technical support to our customers through various channels, ensuring a smooth and positive experience using our online marketplace and ecommerce platform.

Main Tasks
  • Be the primary point of contact for customer inquiries and issues.
  • Diagnose and resolve technical problems efficiently, while maintaining a positive attitude.
  • Develop and maintain a deep understanding of our platform's features and functionalities.
Essential Qualifications
  • Minimum 1 year of experience in technical support or customer-facing roles.
  • Strong analytical and problem-solving skills, with a solid grasp of computer systems and software.
  • Excellent communication and interpersonal skills, with the ability to communicate complex ideas simply.
Benefits
  • Attractive compensation package.
  • Full provision of necessary hardware and software.
  • VISA sponsorship for international candidates.
  • Assistance with relocation costs from your home country to Oman.
  • A balanced work-life environment.
  • A fun and collaborative work culture.


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