Call Center Agent
1 day ago
This role involves managing customer interactions via calls, addressing inquiries, and providing accurate information on products and services.
Responsibilities- Customer Support: The agent will actively listen to customers and offer solutions based on their needs.
- Issue Resolution: Identifying and resolving customer complaints efficiently while maintaining a positive experience.
- Data Entry and Documentation: Recording and documenting interactions accurately for follow-up and quality assurance purposes.
- Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures.
- Collaboration: Working with team members and other departments to ensure seamless service delivery.
- Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates.
- A high school diploma or equivalent is required; a degree in a related field is an advantage.
- Prior experience in customer service or a call center role is preferred.
- Strong communication skills are essential.
- The ability to handle stressful situations and manage customer expectations effectively is crucial.
- Proficiency in using computer systems and CRM software is necessary.
- Fluency in Arabic is preferred; knowledge of English is advantageous.
- Seniority level: Entry-level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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