Call center agent

4 days ago

Muscat, Muscat, Oman SWATX Full time
Job Description

Get AI-powered advice on this job and more exclusive features.

Responsibilities
  1. Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
  2. Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
  3. Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
  4. Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
  5. Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
  6. Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
  • High school diploma or equivalent is required; a degree in a related field is a plus.
  • Prior experience in a customer service or call center role is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficient in using computer systems and CRM software.
  • Fluency in Arabic is preferred; knowledge of English is an advantage.
Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x.

Get notified about new Call Center Representative jobs in Muscat, Masqaţ, Oman.

#J-18808-Ljbffr

  • Call Center Agent

    3 weeks ago

    Muscat, Muscat, Oman Naser Full time

    Naser is the fastest Roadside Assistance service provider in Oman, specifically in Muscat. With a promise to reach customers within 30 minutes, Naser offers quick and dependable roadside support for any car trouble, including towing, jump starts, flat tire assistance, and lock-out services.Role DescriptionThis is a full-time on-site role for a Call Center...

  • Call center agent

    4 weeks ago

    Muscat, Muscat, Oman SWATX Full time

    Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

  • Call Center Representative

    3 weeks ago

    Muscat, Muscat, Oman Infoline Full time

    Job Title: Call Center RepresentativeDepartment: Customer ServiceReports to: Call Center ManagerJob Summary:We are seeking a dedicated and customer-focused Call Center Representative to handleinbound and outbound customer service inquiries. The successful candidate will manage ahigh volume of calls, provide product and service information, resolve customer...

  • Call Center Representative

    4 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job OverviewThis role is responsible for providing exceptional customer support, resolving issues efficiently, and maintaining accurate records in our CRM system.Key ResponsibilitiesCustomer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding products and services.Issue Resolution: Identify and resolve...

  • IT Help Desk Agent

    3 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    About the RoleThis Call Center Agent position involves delivering exceptional customer support, resolving customer complaints efficiently, and maintaining accurate records in our CRM system.Key ResponsibilitiesCustomer Interaction: Handle incoming calls, respond to customer inquiries, and provide accurate information regarding our products and...

  • Call Center Executive

    4 weeks ago

    Muscat, Muscat, Oman Infoempregos Full time

    Job Description:Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new...

  • Contact Center Team Leader

    3 weeks ago

    Muscat, Muscat, Oman Tawteen Full time

    Supports the analysis and management of the entire account contract performance, highlighting and reporting on any deviations in performance.Assists in conducting regular needs assessments to understand evolving client requirements and expectations, aligning services accordingly.Leads and guides the team in implementing revenue upsell and cross-sell...

  • Customer Support Specialist

    3 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a skilled Call Center Agent to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and maintaining accurate records in our CRM system.ResponsibilitiesClient Support: Handle incoming calls, respond to customer inquiries,...

  • Care centre agent

    3 weeks ago

    Muscat, Muscat, Oman Nextcare Full time

    OverviewThe main duty of a CareCentre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also...

  • Interventional Pain Management Consultant

    2 weeks ago

    Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full time

    Interventional Pain Management ConsultantSultan Qaboos Comprehensive Cancer Care and Research CenterUniversity Medical CityMuscat, Sultanate of OmanSultan Qaboos Comprehensive Cancer Care & Research Center (SQCCCRC) in Muscat, Oman, is a quaternary care level center providing care for adult patients with solid malignancies (no hematological malignancies).The...