
Customer Service Representative Associate
1 day ago
At FedEx, we are committed to delivering exceptional customer service. As a Customer Care Representative-Associate, you will play a vital role in ensuring that our customers receive the highest level of support.
The job entails completing defined processes and procedures to deadline, guaranteeing accuracy, completeness, and compliance with relevant internal and external standards. You will identify anomalies as they arise and utilize judgment based on rules and procedures to resolve them. For complex issues, you may escalate to senior team members.
You will be responsible for:
- Providing customer support via various channels
- Resolving customer complaints and issues
- Escalating complex issues to senior team members
- Collaborating with cross-functional teams to achieve business objectives
We offer a dynamic work environment that encourages innovation and teamwork. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive.
FedEx is an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Customer Service Associate
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Support Representative-Associate
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Associate Customer Support Specialist
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Customer Service Representative
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Customer Care Representative-Associate
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Customer Care Representative-Associate
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