Customer Service Expert

16 hours ago


Muscat, Muscat, Oman Falcon Services ™ Full time
Career Overview

We are seeking an experienced Customer Service Expert to join our team at Falcon Services ™. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

In this role, you will work closely with our operations team to ensure that our customers receive the highest level of service and support.

To be successful in this position, you will need to have a strong background in customer service and a proven track record of delivering exceptional results.

The ideal candidate will have a minimum of 5 years of experience in a customer service role within the car rental industry, with a strong understanding of customer needs and preferences.

Key Responsibilities

  • Provide exceptional customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with our operations team to ensure that our customers receive the highest level of service and support.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to achieve business objectives.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in a customer service role within the car rental industry.
  • Proven track record of delivering exceptional customer service results.
  • Strong understanding of customer needs and preferences.
  • Excellent communication and interpersonal skills.


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