Development Professional

2 days ago

Muscat, Muscat, Oman beBeeLearning Full time 18,000 - 25,000

Job Title:

A seasoned Learning and Development professional is sought to shape the culture, service standards, and operational excellence of our esteemed organization.

This pivotal role plays a crucial part in ensuring team members are equipped with the skills and values needed to deliver exceptional guest experiences in line with luxury brand standards.

Key Responsibilities:
  • Develop and implement training plans aligned with operational goals and brand standards.
  • Conduct thorough analysis to determine role-specific training requirements across departments.
  • Coordinate with department heads and the corporate office to schedule and deliver engaging training programs.
  • Design and deliver Train-the-Trainer programs to develop departmental training champions.
  • Support recruitment and onboarding by providing consistent and engaging training experiences for new hires.
  • Work closely with project teams to integrate L&D strategies with operational timelines.
  • Establish a continuous learning culture that supports career growth, retention, and performance excellence.
  • Maintain accurate training records and evaluate program effectiveness using KPIs and feedback.
  • Facilitate soft skills, leadership development, and service excellence workshops.
  • Partner with operational leaders to identify talent gaps and support succession planning.
  • Lead compliance and mandatory training programs (e.g., health & safety, fire safety, brand compliance).
  • Manage performance improvement initiatives and coaching plans when required.
Qualifications:
  • Bachelor's degree in Human Resources, Education, Hospitality Management, or related field.
  • Minimum 3–5 years of L&D experience in a luxury hotel environment; pre-opening experience is highly desirable.
  • Strong knowledge of hospitality service standards, training methodologies, and adult learning principles.
  • Excellent presentation, facilitation, and communication skills.
  • Fluency in English is required; Arabic is an advantage.
  • Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.
  • Ability to work under pressure and adapt to dynamic demands.

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