Destination Services Specialist

3 days ago


Muscat, Muscat, Oman MTS Incoming, S.L.U. Full time

MTS Globe is the largest independently owned incoming company in Europe, with a network of 66 destination offices in 21 countries. Our vision is to continue expanding our network and create new business models in a rapidly changing distribution environment.

We strive to deliver exceptional value to our clients through reliable and high-quality services, customized solutions, and advanced technological integrations. Our team of experts provides individual attention to each customer, ensuring a superior level of satisfaction.

In this role, you will be responsible for managing client requests and reservations, reconfirming bookings, and providing excellent customer service. You will work closely with our suppliers and partners to ensure seamless operations and deliver exceptional results.

This is an exciting opportunity to join a dynamic team that values professionalism, extensive experience, and guest-centricity. If you are passionate about delivering exceptional results and working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Manage client requests and reservations in a timely and efficient manner.
  • Maintain accurate records of all bookings and communications.
  • Reconfirm bookings with suppliers and clients to ensure smooth operations.
  • Handle client inquiries and provide excellent customer service.
  • Collaborate with the contracting department to ensure reservations are within agreed contracts.
  • Work closely with the operations department to manage other bookings such as excursions and transfers.
Requirements
  • 2-3 years of experience in destination management or a related field.
  • Strong knowledge of reservation systems and travel operations.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and adapt to a fast-paced environment.


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