Luxury Service Ambassador

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental, a renowned luxury hotel group, seeks a high-end guest services specialist to join its Residences team in Muscat.

As a Personalized Experience Coordinator, you will be responsible for delivering exceptional service to guests and residents, ensuring their stay is nothing short of extraordinary.

The ideal candidate will possess excellent communication skills, be able to work efficiently with all departments, and maintain accurate records of guest requests and tasks.

The role involves assisting residents with obtaining services related to their apartments, providing detailed information on various services, and maintaining updated informational databases.

You will also be responsible for greeting guests, residents, and visitors, announcing visitors to residents and management, and preparing daily reports.

Additionally, you will work with HMS and building link system, update Resident's details, and follow requirements of Resident's accounts.

About the Job

The High-End Guest Services Specialist reports to the Director of Residences and is an integral part of our team, working to ensure seamless service delivery and exceptional guest experiences.

Our Commitment to You
  • Learning & Development: We invest in your growth, offering unique learning programs tailored to your career stage.
  • MOstay: As a valued member of our #MOfamily, enjoy complimentary nights and attractive rates at our properties worldwide.
  • Health & Colleague Wellness: Your wellbeing matters to us. Enjoy a range of health benefits and wellness programs designed to support your work-life balance.
  • Retirement Plans: Show commitment, we reciprocate. Our retirement plans reward your dedication and service to the company.


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