High-End Guest Services Specialist

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are seeking a Personalized Experience Coordinator to join our Residences team in Muscat, where you will have the opportunity to deliver exceptional service to our discerning guests and residents.

As a key member of our team, you will work closely with all departments to ensure seamless service delivery and provide personalized experiences that exceed our guests' expectations.

Your responsibilities will include greeting guests, residents, and visitors, assisting with directions and gate access, sending notice letters of upcoming tasks and activities, and receiving and sending facsimiles and mail on behalf of our residents and guests.

You will also be responsible for maintaining accurate records of guest requests and tasks, working with HMS and building link system, and following requirements of Resident's accounts.

The ideal candidate will possess excellent communication skills, be able to work efficiently with all departments, and maintain accurate records of guest requests and tasks.

About Us

Mandarin Oriental Hotel Group Limited is a leading owner and operator of luxury hotels, resorts, and residences located in prime destinations around the world.

We pride ourselves on delivering exceptional service inspired by Asian heritage, while representing the cutting-edge of luxury experiences.

Our Benefits
  • Learning & Development: We invest in your growth, offering unique learning programs tailored to your career stage.
  • MOstay: As a valued member of our #MOfamily, enjoy complimentary nights and attractive rates at our properties worldwide.
  • Health & Colleague Wellness: Your wellbeing matters to us. Enjoy a range of health benefits and wellness programs designed to support your work-life balance.
  • Retirement Plans: Show commitment, we reciprocate. Our retirement plans reward your dedication and service to the company.


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