Lead Conversion Specialist

6 hours ago

Muscat, Muscat, Oman beBee Careers Full time
About the Role

We are seeking an experienced Program Development Manager to lead the implementation of a comprehensive conversion program. As a key member of our team, you will be responsible for setting up and leading a project management office to oversee the execution of the conversion program.

Key Responsibilities:

  • Develop and agree the overall Migration Masterplan considering all required elements;
  • Set up a project management office to oversee the execution of the conversion program;
  • Act as a single point of contact between Mastercard and the Client in relation to the conversion program;
  • Drive operational aspects of the conversion, including documentation of the proposed customer conversion journey;
  • Coordinate with client teams such as IT, Marketing, Procurement and Product to ensure tasks are executed as per the masterplan;
  • Oversee and drive the day-to-day execution of the conversion;
  • Coordinate between different internal and external stakeholders;
  • Manage and document Risk, Issues and Dependencies for the conversion ensuring that the appropriate escalation is taken as needed;
  • Monitor and report on conversion performance on a regular basis;
  • Drive the execution of portfolio optimization activities to drive desired portfolio behavior post conversion;
  • Provide continuous regular reporting on conversion performance;
  • Report to the Steering Committee and execute overall project governance.

Requirements:

  • Bachelor's degree in a related field (e.g., project management, engineering, technology).
  • PMP (or similar) project management certification.
  • 7 years+ of experience in project management, with a focus on end-to-end project management of complex projects within the banking / payment's domain.
  • Strong project management skills with a focus on large-scale conversion programs.
  • Experience working on banking / payment product and proposition launches and solution deployments in multiple markets.
  • Strong knowledge of project management and technology delivery methodologies.
  • Excellent understanding of portfolio optimization and customer conversion processes.
  • Strong technical knowledge and the ability to converse with technology teams to address challenges within project constraints.
  • Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and manage project risks.
  • Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Proactive and detail-oriented approach to problem-solving.

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