CRM Consultant

6 days ago


Muscat, Muscat, Oman beBee Careers Full time

Job Description:

This role involves championing a customer-centric culture, leading the commercial operating model, and overseeing CRM processes across the organization.

Main Responsibilities:
  • Advocate for a customer-centric culture and ensure its implementation throughout the organization.
  • Design customer hierarchy and segmentation strategies to track revenue and volume across multiple business units.
  • Support the development of proactive customer strategies through product, service, and churn analysis.
  • Lead the CRM task force to implement best practices effectively.
  • Oversee the commercial operating model and CRM processes, ensuring seamless integration with other systems.

Requirements:

  • Degree related to the job responsibilities.
  • Minimum 10 years' experience in relevant commercial activities.
  • Technical, business, or marketing degrees with proven technical experience and relevant project management records.
  • Successful project implementation, vendor, and stakeholder management experience.
  • Relevant certifications such as Dynamics 365, HubSpot; recent Dynamics deployment experience preferred.


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