
Front Desk Associate
9 hours ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a key representative of the hotel, this role is responsible for ensuring exceptional guest experiences through prompt, professional, and courteous service.
Main Responsibilities:
- Welcoming guests and responding to their queries in a friendly and efficient manner.
- Handling check-in/check-out procedures, room assignments, and resolving any related issues.
- Maintaining accurate records and updating systems as necessary.
- Providing information on hotel facilities, services, and local attractions.
- Assisting with special requests, complaints, or concerns from guests.
Requirements:
- A minimum of 2 years' experience in a similar position within the hospitality industry.
- Fluent English skills, both written and spoken; Arabic language skills are an asset.
- Good communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
- Knowledge of Opera system is preferred.
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