Head of Retail Operations

1 day ago

Muscat, Muscat, Oman beBee Careers Full time

About the Position

The Head of Retail is responsible for driving the sales strategy, managing the retail operations, and leading the retail sales team. This position requires a strategic leader who can effectively execute sales initiatives, expand business opportunities, and enhance client relationships to meet and exceed business goals.

Key Responsibilities:

  • Sales Performance Management:
  • Develop and implement strategies to meet sales performance targets.
  • Monitor activities and performance of every counter on a daily basis by monitoring the revenue, cars on road, RPU/ARPD, Utilization & other relevant parameters.
  • Review daily reports, analyzing the performance of branches, individuals and the company overall with regards to income and revenue.
  • Regular visits to branches to ensure they meet the high standards expected.
  • Formulate pricing policies according to profitability requirements.
  • Team Development:
  • Lead, mentor, and develop the sales managers including sales and marketing team.
  • Foster a high-performance culture through effective management and continuous feedback.
  • Implement training schedules for counter agents, supervisors, and branch managers to enhance service quality.
  • Business Development:
  • Identify and pursue new business opportunities, including expansion into new locations, channels and continued growth among existing clients for retail sales and leases.
  • To keep a track of the spot rates of competitors regularly in order to overcome the competition.
  • Analyze market strategies and identify potential business deals.

Client Relationship Management:

  • Build and maintain strong relationships with existing clients to enhance their current spend and drive customer loyalty.

Performance Metrics:

  • Achievement of revenue and sales volume targets.
  • Customer satisfaction and retention rates.

About You

The ideal candidate should meet the following criteria:

  • Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.
  • Experience: Minimum of 7 years in retail management, preferably in the car rental or automotive sector, with at least 3 years in a leadership role.
  • Strong strategic thinking and analytical skills.
  • Excellent leadership and team management abilities.
  • Proven track record in sales performance and client relationship management.

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