Front Office Agent

3 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group's legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

Responsible for the assigned Front Office duties as well as taking care of our guests in the most courteous manner by offering solutions in cooperation with all departments while always maintaining highest guest satisfaction levels to the standard of the hotel and of the group at all times. The Front Office Agent will be based at the Front Office, which is the area where most operational support is required.

Responsibilities:

  • General:
  • Understand and comply with all corporate and hotel policies and standard operating procedures.
  • Comply with MOHG Code of Conduct in all business activities and decisions.
  • Support all learning and development activities.
  • Safeguard stored information and not divulge personal data unless authorized.
  • Avoid unreasonable or inappropriate use of the hotel's network, computers or internet access.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy.
  • Zero tolerance on all forms of harassment or discrimination.
  • Carry out any additional duties requested by management related to hotel operations.
  • Departmental:
  • Create MOWow Moments that surprise and inspire our guests.
  • Perform duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, and guest relation tasks.
  • Be the first point of contact in terms of guest relations, feedback, and services.
  • Assist in billing and invoice preparation.
  • Prepare reports according to MOHG standards.
  • Update registration cards according to MOHG standards.
  • Be present at the Front Office during designated shifts and support the Team operationally.
  • Act as an ambassador of the hotel by engaging with guests and colleagues.
  • Understand and follow all applicable standards in terms of quality, sustainability, and FLHSS of the Rooms Division.
  • Develop and support Trainees and Interns at the Front Office.
  • Handle and update Guest360 and Fans of MO profile data.
  • Advertise our Fans of MO guest recognition program to guests.
  • Maintain a very high standard of personal hygiene, behavior, and grooming standards.
  • Handle guest complaints and comments tactfully and escalate them appropriately.
  • Cooperate and coordinate teamwork with other departments.

We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental, Muscat team.

#J-18808-Ljbffr

  • Reservation Agent

    3 weeks ago

    Muscat, Muscat, Oman Alila Hotels Full time

    Join to apply for the Reservation Agent role at Alila HotelsJoin to apply for the Reservation Agent role at Alila HotelsTo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targetsTo supervise, train & implement all safety policy & procedure as per laid down...

  • Reservation Agent

    3 weeks ago

    Muscat, Muscat, Oman Hyatt Regency Calgary Full time

    Join to apply for the Reservation Agent role at Hyatt Regency CalgaryJoin to apply for the Reservation Agent role at Hyatt Regency CalgaryGet AI-powered advice on this job and more exclusive features.To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel...

  • Front Office Supervisor

    3 weeks ago

    Muscat, Muscat, Oman Wyndham Hotels & Resorts EMEA Full time

    Consistently provides thoughtful, caring and sincere service to the guests.Obtains all necessary information when taking room reservations and follow upReviews front office log and trace file daily.Monitors all VIPs and special guest requests.Fully comprehends and operates all relevant aspects of the Front Desk computer system.Ensures logging and deliveries...

  • Reservation Agent

    3 weeks ago

    Muscat, Muscat, Oman Hyatt Regency Calgary Full time

    Organization - Alila Jabal AkhdarSummaryJob SummaryTo record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.To supervise, train, and implement all safety policies and procedures as per the company emergency and business continuity plan.Promote the...

  • Reservation Agent

    3 weeks ago

    Muscat, Muscat, Oman Alila Hotels Full time

    Organization - Alila Jabal AkhdarSummaryJob SummaryTo record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.To supervise, train, and implement all safety policies and procedures as per the company's emergency and business continuity plans.Promote the...

  • Reservation Agent

    3 weeks ago

    Muscat, Muscat, Oman Hyatt Full time

    Job SummaryTo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targetsTo supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business planPromote the desired work culture around the core value of...

  • Front Desk Ambassador

    6 hours ago

    Muscat, Muscat, Oman beBeeCustomer Full time 2,000 - 2,800

    Job OverviewThe Front Office Host is a pivotal role within our hospitality team, responsible for delivering exceptional reception services to guests. This involves creating a seamless experience from check-in through check-out, ensuring that all guest needs are met and exceeded.Key Responsibilities:Achieve positive outcomes from guest queries in a timely and...

  • Office Service Lead

    5 days ago

    Muscat, Muscat, Oman beBeeSupervisor Full time 2,000 - 2,500

    Front Office Supervisor Job DescriptionThe Front Office Supervisor will be responsible for providing exceptional guest service at the hotel's front desk. They will oversee daily reception operations and work closely with the Front Office Management team to ensure smooth and efficient service delivery.

  • Front Desk Manager

    4 weeks ago

    Muscat, Muscat, Oman Jumeirah Full time

    About Jumeirah & the Hotel:Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and...

  • F&B Reservation Agent

    7 days ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...