
Guest Services Supervisor
7 days ago
Job Title: Guest Services Supervisor
Description: We are seeking a skilled and experienced Guest Services Supervisor to join our team. As a key member of the front office, you will be responsible for providing exceptional guest service, ensuring smooth operations, and maintaining high standards of quality.
Responsibilities:
- Guest Service: Consistently provide thoughtful, caring, and sincere service to guests.
- Front Desk Operations: Obtain all necessary information when taking room reservations, follow up on guest requests, and review front office logs daily.
- VIP Management: Monitor all VIPs and special guest requests, ensuring timely and professional handling.
- Technology Proficiency: Fully comprehend and operate relevant aspects of the Front Desk computer system.
- Communication: Ensure logging and delivery of messages, packages, and mail in a timely and professional manner.
- Qualifications: A minimum of two years in a similar role in a branded hotel, diploma in hospitality management, and computer literacy.
What We Offer:
We value our employees' skills and qualifications, and we are committed to providing opportunities for growth and development. If you are passionate about delivering exceptional guest service and have a strong work ethic, we encourage you to apply.
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