Hub Support Associate

1 week ago


Muscat, Muscat, Oman FedEx Group Full time
Our Culture

FedEx's culture is built on a philosophy that puts people first. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can grow and develop.

Job Requirements

We are seeking a highly motivated and detail-oriented Hub Support Associate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers.

Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Assist with hub operations and ensure smooth day-to-day activities
  • Support the creation of new accounts and onboard basic processes
  • Handle bookings, inquiries, and provide quotes as needed
  • Resolve complaints and issues in a professional and courteous manner
  • Manage cases and ensure service recovery
  • Proactively prevent issues and escalate complex problems to senior team members
  • Address claims and handle escalated issue resolution
Requirements
  • Strong interpersonal and written/verbal communication skills
  • Ability to work effectively in a team environment
  • Proficiency in Microsoft Office and PC skills
  • Problem-solving skills and ability to use judgment to resolve issues


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