Customer Service Professional

2 days ago


Muscat, Muscat, Oman FedEx Group Full time
Job Overview

We are seeking a highly motivated and detail-oriented Care Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Assist with hub operations and ensure smooth day-to-day activities
  • Support the creation of new accounts and onboard basic processes
  • Handle bookings, inquiries, and provide quotes as needed
  • Resolve complaints and issues in a professional and courteous manner
  • Manage cases and ensure service recovery
  • Proactively prevent issues and escalate complex problems to senior team members
  • Address claims and handle escalated issue resolution
Requirements
  • Strong interpersonal and written/verbal communication skills
  • Ability to work effectively in a team environment
  • Proficiency in Microsoft Office and PC skills
  • Problem-solving skills and ability to use judgment to resolve issues


  • Muscat, Muscat, Oman Wyndham Hotels & Resorts EMEA Full time

    Job OverviewWe are seeking a skilled Customer Service Manager to join our team at Wyndham Hotels & Resorts EMEA. As the face of our hotel, you will be responsible for providing exceptional service to our guests and ensuring that every stay is memorable.Main ResponsibilitiesProvide Thoughtful Service: Consistently deliver thoughtful, caring, and sincere...


  • Muscat, Muscat, Oman Nextcare Full time

    About Nextcare">At Nextcare, we strive to deliver exceptional customer service in a fast-paced and dynamic environment. Our team is dedicated to providing personalized support to our clients, addressing their inquiries and concerns with empathy and professionalism.The Role">We are seeking a highly skilled Care Centre Agent to join our team. As a key member...


  • Muscat, Muscat, Oman SWATX Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our SWATX team. This role involves managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.The ideal candidate should have excellent communication skills, be able to actively listen to customers, and offer...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Customer Delivery Engineering Technical Leader• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively...


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    About the RoleWe are seeking a Customer Service Supervisor to join our team at Crowne Plaza. The ideal candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.ResponsibilitiesLead the front desk team to deliver exceptional guest experiencesOversee daily front desk operations to ensure seamless...


  • Muscat, Muscat, Oman Manpower Professional Full time

    A leading conference and exhibition organising company located in the heart of Oman-Muscat, is now hiring a General Manager for Exhibitions.This is an exciting opportunity for a senior leader to drive the exhibition business unit into a successful and fully fledged operation.Job Description:1. Sales:- Monitor competitor activity to identify new strategies...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    We are seeking an experienced Customer Service Leader to join our team at Mandarin Oriental, Muscat. As a key member of the Front Office Team, you will be responsible for creating memorable moments for our guests through personalized service and attention to detail.In this role, you will work closely with the Guest Relations Manager to guide and manage the...


  • Muscat, Muscat, Oman Abroad Work Full time

    Customer Service Data Entry vacancy in Muscat OmanAttention This vacancy is temporarily suspended- We want 4 female employees as freelance job (2 Arabic - 2 English), work as data entry & customer service.- Work is very easy but very sensitive and must take care for every step.- 25 hours weekly (it's fixable as your timetable).- Collecting data from our...


  • Muscat, Muscat, Oman InfyStrat Technologies Full time

    Job Description:We are seeking a highly skilled Customer Delivery Engineering Technical Leader to join our team at InfyStrat Technologies.Key Responsibilities:Liaise with customers and internal stakeholders to deliver complex solutions and provide technical support.Collaborate with cross-functional teams to create and share intellectual capital, influencing...


  • Muscat, Muscat, Oman Azadea Group Full time

    Job DescriptionAzadea Group is seeking a Store Sales Associate to join our dynamic team. As a Store Sales Associate, you will be responsible for providing excellent customer service, maintaining store standards, and achieving sales targets.Main TasksProvide excellent customer service by greeting customers, responding to their queries, and offering...


  • Muscat, Muscat, Oman Manpower Professional Full time

    An exciting opportunity has arisen working with a leading conference and exhibition organising company in Oman-Muscat for the General Manager – Advertising Agency. Job Description Agency Sales and Business Development Lead Agency pitches to prospective clients and grow agency top line revenue. Create strategic proposals to promote services. Front end and...


  • Muscat, Muscat, Oman Omantel Full time

    Job DescriptionOmantel is seeking a talented Legal Services Professional to provide expert advice on legal matters affecting the company. The successful candidate will work closely with the Litigation Manager to deliver exceptional results.About the RoleThe Legal Services Professional will be responsible for providing comprehensive legal support to the...


  • Muscat, Muscat, Oman Apparel Group Full time

    About Our Store Manager RoleWe are seeking a highly motivated and experienced individual to join our team as a Store Manager. As a key member of our retail operations team, you will be responsible for leading our store teams to deliver exceptional customer service, drive sales growth, and maintain a high level of visual merchandising standards.Key...


  • Muscat, Muscat, Oman Elite Recruitment Service Full time

    Company: International Luxury Hotel GroupRole: Senior Sales ManagerReporting to: Sales DirectorStart date: SoonestPackage: Generous Expat Package with benefitsCompany DescriptionWe are seeking an experienced and dynamic Senior Sales Manager to join our team in the luxury hotel sector. The ideal candidate will possess a proven track record of driving sales...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    In this role, you will contribute to delivering world-class hospitality at Mandarin Oriental Muscat. The hotel boasts 150 stylishly appointed rooms, five restaurants, and a Spa at Mandarin Oriental.As a Front Office Agent, your primary focus will be on providing attentive and courteous service to our discerning guests.Responsibilities include:Managing front...


  • Muscat, Muscat, Oman Ajwa Al bidya LLC Full time

    We are looking for a highly skilled Professional Hairstylist to join our Ajwa Al Bidya LLC team. In this role, you will provide expert hair care services to our clients, including cutting, styling, and coloring.Job Responsibilities• Consult with clients to understand their hair needs and preferences • Provide expert cutting, styling, and coloring...


  • Muscat, Muscat, Oman Ahli Bank Full time

    The Sales and Service Champion at Ahli Bank embodies the spirit of excellence in sales and customer service. As a seasoned professional, you will leverage your expertise to drive business growth, build strong relationships with customers, and deliver exceptional experiences that foster loyalty and retention.


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    As Customer Relations Coordinator, you will play a critical role in providing exceptional service to our hotel guests. Your responsibilities will include addressing their inquiries, resolving any issues that may arise, and ensuring they have an enjoyable stay. Your goal will be to create a positive impression of our hotel and encourage guests to return in...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Requirements and QualificationsTo be successful in this role, you will need:Proven experience in Guest Relations or a related field.Familiarity with hospitality industry standards and best practices.Excellent communication and interpersonal skills, with the ability to stay positive in challenging situations.A customer-oriented and professional attitude, with...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Job DescriptionThe Guest Relations Executive will be responsible for:Welcoming guests and attending to their needs in a professional and courteous manner.Anticipating guest needs and building rapport with customers to ensure their satisfaction.Providing information about hotel amenities, services, and local attractions.Assisting with travel arrangements,...