
Security Operations Manager
4 days ago
Job Title:
Security Operations ManagerAbout the Role:
This position involves overseeing all aspects of security operations to ensure the safety and well-being of guests, staff, and hotel assets. The successful candidate will have a solid background in security or law enforcement, excellent leadership skills, and experience in developing comprehensive risk management strategies.
Key Responsibilities:
- Develop and implement security policies, procedures, and protocols to safeguard hotel guests, staff, and assets.
- Manage and lead the hotel's security team, including recruitment, training, and performance monitoring.
- Conduct regular risk assessments and audits of hotel operations, identifying potential threats and implementing preventive measures.
- Oversee surveillance systems, access control, alarm systems, and physical security infrastructure.
- Coordinate emergency preparedness plans, including fire safety, natural disasters, medical emergencies, and evacuation procedures.
- Liaise with local law enforcement, fire departments, and emergency services when needed.
- Ensure full compliance with local, regional, and brand safety regulations and standards.
- Respond promptly and effectively to incidents, accidents, or emergencies, preparing thorough incident reports and follow-up actions.
- Provide regular training for hotel staff on security awareness, loss prevention, crisis response, and workplace safety.
Requirements:
- 2+ years of relevant experience in security management, preferably in hospitality, resort, or commercial property.
- Proven leadership experience with strong knowledge of safety protocols, emergency response, and crisis management.
- Familiarity with local laws, regulations, and industry standards.
- Excellent problem-solving, decision-making, and interpersonal communication skills.
- Proficient in using security and surveillance systems (CCTV, access control software, etc.).
- Ability to remain calm and professional in high-pressure or emergency situations.
What We Offer:
A competitive salary that rewards your hard work, a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.
Our Mission:
To welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance.
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