EChannels Systems Manager

5 days ago

Muscat, Muscat, Oman beBee Careers Full time
Job Overview

We are seeking a skilled technical lead to manage the implementation and administration of EChannels Applications Systems.

About the Position

This role requires a strong leader who can oversee the development and maintenance of EChannels Applications Systems.

Main Responsibilities
  • Oversee the technical development and implementation of EChannels Applications Systems.
  • Design and implement architecture documents for system development and implementation.
  • Analyze and resolve technical issues efficiently, ensuring compliance with agreed Service Level Agreements (SLA).
  • Communicate progress to stakeholders and assign tasks effectively.
  • Prepare and share regular reports on system performance and uptime.
  • Maintain a high-performing application environment, ensuring availability and reliability.
  • Represent IT in various meetings and collaborate with stakeholders to drive business decisions.
Technical Requirements
  • Proactively monitor and maintain MMS Systems, ensuring optimal performance.
  • Integrate/Interface with other Applications seamlessly.
  • Conduct requirement analysis for projects/enhancements related to Mandate Management systems.
  • Ensure timely issue resolution within agreed SLAs.
  • Maintain Audit/Regulatory/Security compliance for all systems.
  • Guarantee System Uptime and Performance at an acceptable level.
  • Provide management reporting and support the Head as needed.
Collaboration and Communication
  • Collaborate with Business Users, Mandate Management team, and vendors to handle support, new business requirements, and projects.
  • Validate and ensure new design requirements/enhancements fit into the overall architecture of the Mandate Management system.
  • Develop innovative solutions for critical requirements like data growth, archival, and performance enhancement.
  • Coordinate with Technical Team Leads to ensure changes align with the overall architecture of Mandate Management Application.
  • Analyze the impact of new business requirements from a Mandate Management perspective.
Problem-Solving and Resolution
  • Provide critical issue support for business areas and end users handled, aiming to reduce customer complaints.
  • Ensure strict adherence to SLAs for issue resolution.
  • Regularly perform housekeeping of production & DR servers.
  • Conduct detailed root cause analysis of any issue and provide viable solutions with the help of application vendors.
  • Participate in/execute DR/BCP drills.
  • Assist the operations team during End of Day process execution or as required.
  • Test and deploy Security patches.
  • Promote approved patches/enhancements to production through the change management process.
  • Work with IT teams related to internet/mobile banking, payment systems, core systems, Middleware, Infrastructure, etc.
Audit Compliance and Governance
  • The observations raised by Audit are addressed and implemented.
  • Provide clarification/KT to ensure a good understanding of the Products.
Skills and Qualifications
  • System development and implementation.
  • Architecture design.
  • Security management.
  • IT expertise.
  • Core banking domain knowledge.
  • Support and issue resolution.
  • EChannels applications systems experience.
  • Integration and requirement analysis.
  • System development and audit compliance.
  • Compliance management.
  • SLA management and monitoring.

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