Customer Service Leader

21 hours ago


Muscat, Muscat, Oman beBee Careers Full time
Job Description

We are seeking a skilled Customer Service Leader to join our team. As a key member of our organization, you will play a crucial role in driving customer satisfaction and loyalty.

Key responsibilities include:

  • Improving customer service experience through proactive issue resolution and effective communication.
  • Taking ownership of customer issues and following problems through to resolution.
  • Developing and implementing service procedures, policies, and standards to ensure high-quality customer service.
  • Analyzing statistics and compiling accurate reports to measure customer satisfaction and identify areas for improvement.
  • Mentoring, monitoring performance, and developing customer service agents to nurture an environment where they can excel.


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