Spa Guest Experience Specialist

5 days ago

Muscat, Muscat, Oman beBeeAmbience Full time 3,300 - 4,500
Job Opportunity

As a Spa Attendant, you will play a vital role in creating an exceptional guest experience within the spa and wellness areas.

Key Responsibilities:
  • Ensure a seamless and relaxing environment for guests by providing support to the spa team, replenishing supplies, and assisting with guest needs in a professional and courteous manner.
  • Greet guests warmly and guide them through spa facilities and amenities.
  • Offer towels, robes, refreshments, and other necessities during their visit.
  • Respond to guest requests promptly and professionally to ensure comfort and satisfaction.
Spa Cleanliness & Maintenance:
  • Maintain cleanliness of all spa areas, including treatment rooms, relaxation lounges, locker rooms, wet areas, and restrooms.
  • Sanitize and restock treatment rooms between sessions according to hygiene standards.
  • Ensure supplies such as towels, linens, water, and toiletries are consistently replenished.
Setup & Support:
  • Assist therapists by preparing treatment rooms with proper setup and ensuring smooth treatment turnover.
  • Check and report any maintenance or safety issues promptly to the relevant personnel.
  • Monitor inventory levels of linens, amenities, and products; assist in stockroom organization.
Ambiance & Experience:
  • Maintain spa ambiance by adjusting lighting, music, and temperature appropriately.
  • Ensure all guest areas are tidy, serene, and stocked throughout the day.
  • Support spa events or VIP setups as needed.
Team Coordination:
  • Coordinate with therapists and receptionists for smooth scheduling and guest flow.
  • Participate in briefings, training sessions, and meetings when required.
  • Communicate guest feedback, preferences, and concerns to the relevant team members.
Standards & Conduct:
  • Follow grooming, hygiene, and conduct standards.
  • Adhere to all safety, sanitation, and operational procedures.
  • Maintain a professional, calm, and guest-focused demeanor at all times.

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