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Personalized Guest Experience Specialist

3 weeks ago

Muscat, Muscat, Oman beBeeSpa Full time 6,000 - 12,000
Job Summary

This role plays a vital part in supporting various Spa functions. Our team members work to build an unforgettable experience for our guests, with Spa services available on the side. They take initiative and deliver a wide range of services to ensure that guests enjoy their stay.

No matter what position you are in, there are a few essential elements that are critical to success - maintaining a safe workplace, adhering to company policies and procedures, upholding quality standards, and presenting professional uniform, personal appearance, and communications.

Responsibilities:
  • Promote Spa services or retail, schedule reservations and confirm appointments, and provide information about services offered.
  • Check in guests, process payments, and make transactions feel like part of the guest experience.
  • Maintain a safe work environment, follow company policies and procedures, uphold quality standards, and present a professional image and communication style.
  • Be able to move around on foot or by standing, operate reservation software; perform physical tasks as described (stand, walk, or sit for extended periods; reach overhead and below the knees; lift/carry/push/pull up to 25 pounds with assistance when needed).
Qualifications:
  • Education: High school diploma or equivalent.
  • Related Work Experience: No prior related work experience required.
  • Supervisory Experience: None.
  • License or Certification: Not necessary.
Our Commitment to Equality and Inclusion

We at Marriott International are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We commit to non-discrimination on any protected basis, including disability, veteran status, or other protected characteristics.

We strive to create lifelong memories through exceptional service, attracting top hospitality professionals who curate rare and special luxury service experiences worldwide. Every day, we set the standard for delivering excellence in the care and comfort of our guests, aiming to be better than the last day.

The Ritz-Carlton Standards

Your role will be to ensure that The Gold Standards of The Ritz-Carlton are delivered with graciousness and thoughtfulness every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to be better than the next. It is this foundation and our belief that our culture drives success that has earned The Ritz Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify The Gold Standards, such as our Employee Promise, Credo, and Service Values. We promise to offer the chance to be proud of the work you do and the colleagues you work with.

By joining The Ritz-Carlton, you join a portfolio of brands within Marriott International. You will have the opportunity to be your best self, begin your purpose, belong to an amazing global team, and become the best version of yourself.