Residential Operations Manager

8 hours ago


Salalah, Dhofar, Oman Millennium Hotels and Resorts MEA Full time

As a key member of the Millennium Hotels and Resorts MEA team, you will play a crucial role in maintaining the highest standards of cleanliness and orderliness throughout our properties. Your responsibilities will include overseeing housekeeping teams, implementing cleaning schedules, and ensuring that all guestrooms, public areas, and back-of-house spaces meet our quality assurance standards.

Key Responsibilities:

  • Lead by example, fostering a positive and efficient work environment while actively contributing to overall guest satisfaction and operational excellence.
  • Organize and assign daily tasks to housekeeping attendants, ensuring efficient service on guest floors.
  • Provide necessary resources such as keys and supplies to housekeeping attendants for their daily tasks.
  • Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
  • Inspect guest rooms regularly, ensuring cleanliness and adherence to hotel quality assurance standards.
  • Monitor room status and communicate effectively with the front office department for efficient operations.
  • Report damaged items and broken equipment to the engineering department and follow set procedures for lost and found items.
  • Evaluate housekeeping attendant performance, providing feedback and reporting any issues to the assistant executive housekeeper / assistant housekeeping manager.
  • Train room attendants on standards of performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.


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