Digital Customer Experience Architect

5 days ago

Muscat, Muscat, Oman beBee Careers Full time
Job Title: Digital Customer Experience Architect

**Overview:**
As a Digital Customer Experience Architect, you will play a key role in shaping the customer experience strategy and implementing Adobe Experience Platform to drive business growth. The ideal candidate will have a strong understanding of data management, analytics tools, and marketing solutions.

**Responsibilities:**
• Lead the setup and configuration of Adobe Experience Platform, including data schema development, data ingestion processes, and integration with other tools and systems.
• Collaborate with IT and stakeholders to ensure a seamless implementation process.
• Design and manage customer data architecture within the AEP to support current and future business requirements.
• Oversee data integration from various sources to ensure comprehensive and accurate customer profiles.
• Utilize the AEP to create detailed customer segments and insights that drive marketing personalization and targeting.
• Work alongside marketing teams to develop strategies that leverage customer data for enhanced engagement.
• Continuously evaluate and optimize the platform setup, ensuring it aligns with best practices and business goals.
• Stay informed of updates and new features within Adobe Experience Platform and provide recommendations for adoption.
• Provide training and support to internal teams to ensure they effectively utilize the AEP.
• Act as the primary point of contact for any platform-related queries or issues.

**Requirements:**
• Proven experience with Adobe Experience Platform and a strong understanding of its capabilities and features.
• Hands-on experience with data management, analytics tools, and marketing solutions.
• Strong problem-solving skills and ability to work with complex datasets.
• Excellent communication and project management skills.
• Experience with related Adobe products such as Adobe Analytics, Adobe Target, or Adobe Campaign is a plus.

**Vertical:** Technology

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