
Customer Service Specialist
2 days ago
This role is responsible for delivering exceptional guest experiences through attentive service and prompt request fulfillment.
A high level of knowledge is essential to anticipate guests' needs and provide a memorable stay. This requires staying up-to-date with the dynamic nature of the hotel industry, extending excellent service attributes to all internal customers.
Key Responsibilities:
- Ensure the operation of computer hardware, guaranteeing all systems are functioning correctly and properly installed.
- Stay informed about IHG-approved systems and technology that can enhance hotel efficiency.
- Track software performance and maintain performance reports in a logbook.
- Maintain data and physical security standards.
Requirements:
- Investigate and report software issues to the technology manager.
- Understand standard and IHG-customized features and functions of the hotel front office system, point of sale system, and call accounting system, including system security, reports, manager functions, utilities, and user functions.
- Be aware of disaster recovery procedures for inoperable hotel computer systems.
We Offer:
- A competitive salary
- Full uniform
- Room discounts
- Top-tier training
About Us:
We foster an inclusive culture where everyone is welcome. Diversity is celebrated, and we support wellbeing through our my Wellbeing framework, focusing on health, lifestyle, and workplace.
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