Premium Guest Experience Coordinator

13 hours ago


Muscat, Muscat, Oman Ihgarmyhotels Full time

Job Overview:

We are seeking a skilled and dedicated Guest Relations Executive to join our team at Crowne Plaza Hotels & Resorts in Oman, Muscat. As a Guest Relations Executive, you will be the primary point of contact for our customers, ensuring they receive exceptional service and have an unforgettable experience.

Your Key Responsibilities:

  1. Welcome Guests: Review arrival lists to ensure a warm welcome for our guests.
  2. Serve as a Primary Point of Contact: Attend to special guests (e.g., VIPs) and answer their inquiries promptly and professionally.
  3. Prepare Welcome Folders: Help prepare welcome folders with essential information, including room service menus and area descriptions.
  4. Provide Exceptional Service: Offer assistance with tasks such as confirming travel arrangements, taking messages, and addressing customer complaints.
  5. Record Information: Record guest interactions and feedback in our logbook daily.
  6. Maintain Quality Standards: Ensure compliance with health and quality standards, guaranteeing a safe and enjoyable experience for our guests.

About You:

  • Proven Experience: We're looking for someone with proven experience in Guest Relations, preferably within the hospitality industry.
  • Industry Knowledge: Familiarity with hospitality industry standards is essential for success in this role.
  • Languages: Proficiency in English is required; knowledge of additional languages is a plus.
  • Computer Skills: Strong computer literacy is necessary for managing guest interactions and data.
  • Attitude and Personality: A customer-oriented and professional attitude, combined with an outgoing personality and excellent communication skills, are crucial for delivering exceptional service.
  • Education: A diploma or BSc/BA in Hospitality Management is preferred but not mandatory.

About Us:

Crowne Plaza is part of IHG Armyhotels, one of the largest and most respected hotel brands globally. With over 420 hotels worldwide, we offer a diverse range of experiences that cater to both business and leisure travelers. Our mission is to create memorable connections and provide a warm welcome to all our guests.

Benefits and Opportunities:

We offer a competitive salary, a full uniform, impressive room discounts, and some of the best training in the business. Our commitment to diversity, equality, and inclusion ensures that everyone feels valued and empowered to contribute their best. Join us and become part of our dynamic global family.



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