
E-Commerce Operations Manager
5 days ago
The E-Commerce Manager is responsible for overseeing the company's digital business operations, including direct online sales, fulfillment, and last-mile delivery, to enhance the customer experience.
Key Responsibilities:- Analyze, review, recommend, and build strategic and tactical changes to drive profitability by increasing the customer base, improving conversion rates, enhancing order size, and managing margin performance.
- Implement or enhance an operating model for E-Commerce last-mile deliveries using 3P service providers.
- Develop detailed processes, quality control measures, and KPIs for seamless and effective last-mile operations.
- Finding the most appropriate solution to deliver goods to end customers and offering a unified customer experience at the lowest cost.
- Ensuring delivery service contracts with providers/suppliers are up-to-date and accurately applied internally and externally.
- Overseeing and monitoring the performance of third-party providers and logistics based on agreed KPIs and relying on information to merchandise/store and following corrective action with suppliers.
- Ensuring goods are delivered on time based on expected dates with the right quantities to provide the best customer experience.
- Monitoring allocated budget to ensure compliance and taking corrective measures when necessary and providing inputs on the development of annual budgets.
- Bachelor's degree in E-Commerce or Business Administration.
- 6–10 years of work experience working in E-Commerce operations and management.
- Proficient in marketplace and direct E-Commerce operations, with experience in developing marketing plans.
- Advanced knowledge of various automated distribution and warehouse systems preferred.
- High level of problem-solving skills and detail-oriented.
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