E-Commerce Operations Manager

5 days ago


Muscat, Muscat, Oman Majid Al Futtaim Full time
Job Description

The E-Commerce Manager is responsible for overseeing the company's digital business operations, including direct online sales, fulfillment, and last-mile delivery, to enhance the customer experience.

Key Responsibilities:
  1. Analyze, review, recommend, and build strategic and tactical changes to drive profitability by increasing the customer base, improving conversion rates, enhancing order size, and managing margin performance.
  2. Implement or enhance an operating model for E-Commerce last-mile deliveries using 3P service providers.
  3. Develop detailed processes, quality control measures, and KPIs for seamless and effective last-mile operations.
  4. Finding the most appropriate solution to deliver goods to end customers and offering a unified customer experience at the lowest cost.
  5. Ensuring delivery service contracts with providers/suppliers are up-to-date and accurately applied internally and externally.
  6. Overseeing and monitoring the performance of third-party providers and logistics based on agreed KPIs and relying on information to merchandise/store and following corrective action with suppliers.
  7. Ensuring goods are delivered on time based on expected dates with the right quantities to provide the best customer experience.
  8. Monitoring allocated budget to ensure compliance and taking corrective measures when necessary and providing inputs on the development of annual budgets.
Requirements
  • Bachelor's degree in E-Commerce or Business Administration.
  • 6–10 years of work experience working in E-Commerce operations and management.
  • Proficient in marketplace and direct E-Commerce operations, with experience in developing marketing plans.
  • Advanced knowledge of various automated distribution and warehouse systems preferred.
  • High level of problem-solving skills and detail-oriented.


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