Customer Service Representative

17 hours ago

Wadi al Hawqayn, Oman beBee Careers Full time

Job Overview:

This role offers an exciting opportunity to work as a professional in the banking sector, focusing on delivering exceptional customer service and sales performance.

  • To provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction.
  • Their responsibilities revolve around handling and processing accounts, accomplishing requests from clients, addressing inquiries and complaints, responding to them promptly and efficiently.
  • They must also manage existing clients' financial and banking needs, identify opportunities for growth, and acquire new customers to achieve business objectives.

Key Responsibilities:

Service Delivery

Provide an efficient, friendly, professional, and quality service to branch customers based on their needs.

  • Contribute to development of sales strategies via market scan, competitor scan, and market intelligence.
  • Implement sales strategies and plans to achieve banking product sales volume.
  • Ensure that sales targets allocated are achieved and take full accountability of individual targets.
Cross-Selling and Sales

Advise customers on investment opportunities, guiding them through various banking products based on their needs, thereby achieving set cross-sell ratios.

  • Introduce bank products to new customers, increasing market share.
  • Measure customer attrition and implement retention strategies to maximize customer loyalty.
  • Achieve individual targets for sales and service.
Product Knowledge and Compliance

Maintain up-to-date knowledge and information on all banking products and services.

  • Ensure compliance with internal controls, policies, and regulations.
  • Facilitate timely delivery of bank products and services to customers.
Communication and Teamwork

Develop excellent communication skills, reporting capabilities, and teamwork abilities.

  • Communicate effectively with customers, colleagues, and management.
  • Collaborate with the branch operations team to deliver exceptional customer experiences.

Requirements:

Minimum Diploma in a related field.

Minimum 2 years of sales experience with a good understanding of customer segments, quality delivery, and presentable manner.

  • Good basic computer skills.
  • Team-oriented approach.
  • Excellent interpersonal skills.
  • Fluent English and Arabic language skills.

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