Hospitality Experience Expert
6 days ago
The primary objective of this position is to ensure the highest level of guest satisfaction through exceptional customer service, prompt response to guest inquiries and requests, and maintaining a clean and organized work environment.
Key Responsibilities:- Guest Service Centre Operations: The Guest Service Centre Agent will be responsible for handling guest inquiries and requests in a timely and professional manner, ensuring that all guest interactions are conducted with respect and courtesy.
- Communication Skills: Excellent oral communication skills are essential for effective interaction with guests, colleagues, and other departments.
- Cleanliness and Organisation: The Guest Service Centre Agent must maintain a clean and organized workspace, adhering to established standards and procedures.
- Education: A College Diploma in Hotel Management or related field is required.
- Experience: Previous experience as an Guest Service Centre Supervisor in Front Office is highly desirable.
- Skills: Excellent oral communication skills, experience with Front Office systems, and fluency in English (both written and spoken) are essential.
The successful candidate will have the opportunity to develop their skills and knowledge in a dynamic and fast-paced environment, working closely with a dedicated team to deliver exceptional guest experiences.
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