IT Infrastructure Specialist Role

3 days ago


Muscat, Muscat, Oman Prysmian Full time

Company Overview

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Prysmian is a leading global player in the energy and telecom cable industry, providing high-quality cables and connectivity solutions for various applications.

We are committed to delivering innovative products and services that meet our customers' needs and expectations.


About the Job

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We are seeking an experienced IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for providing helpdesk support and managing our infrastructure services.

Your primary goal will be to ensure the smooth operation of our IT systems and provide timely support to our staff.

  • You will be the first point of contact for all IT-related issues and queries.
  • You will troubleshoot and resolve hardware and software issues promptly.
  • You will maintain accurate records of all IT-related incidents and requests.
  • You will collaborate with our suppliers and external support companies as needed.
  • You will be responsible for uptime monitoring, updating, and troubleshooting of infrastructure services.
  • You will provide user support for internet, Wi-Fi, and other network-related issues.
  • You will assist in setting up and modifying email accounts for users.
  • You will handle issues related to PABX hardware and software.
  • You will coordinate annual maintenance of PCs, plotters, UPS, and Data Centre.
  • You will manage time management servers and hardware security.
  • You will manage all related support, warranty, and outsourced contracts.
  • You will provide branch office support, including users and connectivity.
  • You will implement continuous improvement initiatives to enhance efficiency and reduce costs.

Requirements

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To succeed in this role, you should have:

  • A graduate degree in Computer Science or Information Technology.
  • IT certification (Azure, MCSE, CCNA) is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to perform root cause analysis.
  • Knowledge of server and network security systems, applications, procedures, and techniques.
  • Experience working in similar roles in related industries (6-8 years).
  • Good understanding of overall IS operations and organizational structure.
  • Knowledge about standard practices in manufacturing business, including general policies and procedures.

Benefits

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We offer a competitive salary package, including:

  • A comprehensive benefits program.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading global company.

Culture

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Prysmian is an equal opportunity employer and welcomes diversity in the workplace. We strive to create an inclusive environment where everyone feels valued and respected.

We are committed to developing our employees' skills and careers, offering opportunities for growth and advancement.



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