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Customer Support Professional

7 days ago

Muscat, Muscat, Oman Ace Management Concepts Full time

Job Title: Technical Support Engineer

Location: Oman

We are seeking an experienced Technical Support Engineer to join our team at Ace Management Concepts. The ideal candidate will have strong communication and problem-solving skills, with a passion for delivering exceptional customer service.

The successful candidate will be responsible for:

  • Providing technical support to customers via phone, email, and in-person
  • Conducting pre-sales demos and supporting sales teams
  • Resolving hardware and software issues
  • Providing onsite support and training

Key Requirements:

  • 2-3 years of experience in IT customer support
  • Strong knowledge of IT hardware and software systems
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment

Bonus Points:

  • Arabic language skills
  • Experience with IT service management tools