Technical Support Specialist

7 days ago


Muscat, Muscat, Oman Udacity Full time

At Udacity, we strive to provide world-class technical support to our learners in their Nanodegree journey. As a Technical Support Specialist, you will be an industry professional who meets virtually with students on a weekly basis for group work, activities, and short lectures.

All our session leads are handpicked through a rigorous selection process so that we can truly be #studentfirst.

Key Responsibilities
  • Manage weekly Connect sessions with students according to Udacity guidelines.
  • Create the Udacity Connect session agenda & notes.
  • Coordinate between the students and the Udacity Connect team.

As a Technical Support Specialist, you will report to Udacity the weekly overall attendance status of students & observations about each session. You will also be present at every Connect session over Zoom, helping students introduce themselves, organizing students in groups, and keeping track of time.

Why This Role is Perfect For You
  • Earn additional income by contributing to a vibrant, international student community.
  • Stay updated with the latest in cutting-edge technologies while making a positive impact on students' learning experience.

To succeed in this role, you should have strong interpersonal skills and confidence to lead a group of students. You should also have a students-oriented mindset and focus on understanding their problems. An existing tech network and experience in technical conversations & discussions are also desirable qualities for this position.



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