Technical Operations Specialist

2 days ago

Muscat, Muscat, Oman beBeeCustomer Full time 3,500 - 4,500
Technical Operations Specialist

This is an exciting opportunity to join our team as a Technical Operations Specialist.

  • We are seeking a highly motivated and detail-oriented individual to manage customer inquiries via email, chat, and phone.
  • The successful candidate will be responsible for resolving product or service problems by clarifying the customer's complaint, identifying the cause, and determining the best solution.
  • The role also involves guiding customers through the BNPL platform features, onboarding process, and payment schedules.
  • In addition, the candidate will escalate complex or sensitive issues to relevant departments when needed and follow up to ensure resolution.
  • Documentation of all customer interactions and feedback accurately in the CRM system is essential.
  • The position requires collaboration with cross-functional teams (Product, Risk, Collections) to improve customer experience.
  • Contribution to the development of support resources such as FAQs, help articles, and automated replies is also required.
  • The successful candidate will assist in identifying trends in customer feedback to inform product improvements and process changes.

Key qualifications include empathy, patience, and professionalism at all times, especially when handling disputes or complaints.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology

This role offers excellent career growth opportunities and a competitive compensation package.

We are committed to creating a positive work environment that values diversity, equity, and inclusion.

Please submit your application if you meet the requirements and are passionate about delivering exceptional customer experiences.

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