
Technical Operations
4 weeks ago
2 days ago Be among the first 25 applicants
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Manage call Center
- Resolve product or service problems by clarifying the customer's complaint, identifying the cause, and determining the best solution.
- Guide customers through the BNPL platform features, onboarding process, and payment schedules.
- Escalate complex or sensitive issues to relevant departments when needed and follow up to ensure resolution.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with cross-functional teams (Product, Risk, Collections) to improve customer experience.
- Contribute to the development of support resources such as FAQs, help articles, and automated replies.
- Assist in identifying trends in customer feedback to inform product improvements and process changes.
- Maintain a high level of empathy, patience, and professionalism at all times, especially when handling disputes or complaints.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
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