Debt Recovery Specialist

1 week ago

Salalah, Dhofar, Oman beBeeDebtRecovery Full time 3,000 - 4,800
Job Opportunity: Debt Recovery Specialist

We are seeking a skilled Debt Recovery Specialist to join our team. As a key member of our collections department, you will play a critical role in managing delinquent customer accounts.

The successful candidate will be responsible for:

  • Account Follow-Up & Recovery:
    • Proactively follow up with delinquent accounts to recover overdue payments.
    • Establish contact with customers and negotiate feasible repayment plans.
    • Follow through on payment commitments to ensure timely receipt.
  • Documentation & System Management:
    • Prepare vouchers, release forms, letters, and other collection-related documentation.
    • Maintain and update accurate customer records in the collections management system.
    • Ensure system access rights are used strictly as per work requirements.
  • Customer Interaction & Field Visits:
    • Conduct customer visits when necessary to secure payment and resolve disputes.
    • Maintain professional communication and ensure respectful handling of all cases.
  • Compliance & Target Achievement:
    • Achieve monthly recovery targets and reduce the inventory of assigned delinquent buckets.
    • Ensure full compliance with internal policies and regulatory collection guidelines.
    • Identify and propose process improvements to enhance collection efficiency.

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