Delinquent Account Management Professional

1 day ago


Muscat, Muscat, Oman beBee Careers Full time
The Junior Officer – Remedial plays a vital role in assisting the Remedial function in managing delinquent and non-performing accounts. This involves collaborating with the team to handle follow-ups, documentation, system updates, and customer interactions. The ideal candidate will provide timely administrative support for recovery activities, ensuring accurate records and contributing to the daily execution of remedial operations.

Key Accountabilities Include:
  • Assisting in monitoring delinquent accounts and supporting recovery follow-up activities.
  • Preparing and updating recovery files, trackers, and MIS reports for internal use.
  • Coordinating with customers for document submissions, payment reminders, and basic inquiries.
  • Updating system records accurately and timely data related to customer communications and repayments.
  • Elevating complex or unresolved matters to senior staff for suitable handling.
  • Maintaining confidentiality and professionalism when dealing with sensitive customer data.
  • Supporting the team in preparing documentation for legal referrals when required.
  • Ensuring consistent support to the Remedial team in day-to-day recovery operations.
  • Collaborating with internal stakeholders such as Collections, Legal Affairs, and Operations to ensure smooth case handling.

Requirements and Qualifications:
  • A High School General Diploma is desired; a Diploma in Banking or Business-related field is preferred.
  • A minimum of 1 year of experience in Banking or financial sectors within a remedial or collection department is preferred.
  • Proven hands-on experience in performing a similar role within the banking or financial sector.
  • Knowledge and understanding of banking regulations and financial compliance.
  • Familiarity with delinquency management or basic recovery processes is an advantage.


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