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2 days ago
As a Cloud Support Associate Engineer at Canonical, you will be part of a dynamic team that supports the technical needs of customers leveraging Ubuntu and open source products. We're looking for a hands-on engineer with a passion for Linux and cloud technologies to join our team.
Our team regularly solves interesting, technical problems. From triaging complex Cloud environment issues to OS configuration issues and root cause analysis, we provide expert-level support and satisfaction to our peer groups and customers. You'll be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical.
About the Role:- This is a remote role based in AMER, EMEA, or APAC time zones.
- You'll work from your remote home office and provide technical support for employees.
- You'll take ownership of new cases via telephone, email, and web.
- You'll act as an internal customer advocate, keeping them updated in a timely manner.
- You'll ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
- You'll contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Bachelors or equivalent four-year degree in a technical field from an accredited college or university.
- Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning by editing configuration files.
- Experience with Linux server administration.
- Strong knowledge of Cloud computing concepts, including provisioning, monitoring, orchestration, etc.
- Knowledge or basic hands-on experience on 2 or more of virtualization/cloud, containers, storage technologies, or networking.
- Programming fundamentals in any language.
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
- Strong written and verbal English communication skills.
- Ability to travel.
- Background check required.
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