IT Support Specialist

1 day ago

Muscat, Muscat, Oman Noventiq WLL Full time 1,500 - 3,000 per year

Purpose, Essential Duties and Responsibilities:

  • Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.
  • Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.
  • Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.
  • Assist in setting up and configuring computers, printers, and other peripherals for new users.
  • Install, configure, and update operating systems and software applications.
  • Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.
  • Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain accurate documentation of support processes, issues, and resolutions.
  • Actively participate in training programs to expand technical knowledge and skills.
  • Assist in the management and tracking of IT hardware and software inventory.
  • Perform additional IT-related tasks as needed to support the IT department.

Qualifications / Certifications

  • Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: Fresh graduates or candidates with minimal experience are welcome to apply.
  • Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).
  • Prior experience in an IT support or helpdesk role (internships or projects) is a plus.

Job Type: Full-time

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