Manager Investment Back Office

SUMMARY OF ROLE
The Manager of Investment Back Office is responsible for overseeing all post-trade operational activities related to investment transactions.
This role ensures accurate & timely transaction settlement, reconciliation, custody, and reporting
of investment portfolios across products and asset classes, while maintaining compliance with regulatory and internal control requirements. The manager leads the back-office team, streamlines processes, implements automation where possible, and partners with the front office, Risk, Finance, Compliance, and external agents and partners, such as but not limited to CMA, MSX, MCD, Banks, custodians to ensure efficient, error-free, and timely investment operations.

The role has accountability for the
quality of service delivery
, implementing measurement frameworks and KPIs to monitor service levels, operational accuracy, and client satisfaction (internal and external).

Responsibilities
Investment Backoffice Operations & Supervision:

• Oversight of trade capture, confirmation, settlement, and lifecycle management for securities, derivatives, and other investment instruments.

• Ensuring Process Daily Sell and Buy Foreign Markets trades & Local Market and settlement accurate and on timely manner.

• Processing and control over brokerage account opening process, assuring speed, quality & compliance

• Distributes work/transactions based on volume and complexity to the best-fit team members.

• Monitor and authorize investment transactions, ensuring correctness in financial, technical, and regulatory aspects.

• Oversee payment message processing related to investment products/settlements.

Compliance, Risk Management, Reconciliation and Balancing:

• Ensure sanctions and compliance screening is conducted as per bank policies.

• Maintain robust internal controls to mitigate risks in investment transactions processing.

• Ensure reconciliation of transactions with general ledger (daily, weekly, monthly).

• Conduct periodic risk assessment for all investment-product transaction processes and implement necessary control measures.

• Ensure financial entries, system-generated output validation, and data postings are accurately recorded.

• Ensure correct calculation and recovery of commissions and charges in alignment with the bank's tariff structure.

• Monitor Nostro reconciliations in collaboration with the Finance department.

Valuations & Reporting:

• Ensuring accuracy of pricing, NAV calculations, investment accounting entries, and management/regulatory reporting

• Preparing and publishing Quarterly & Annual Financial statement on time.

• Board Secretary of Ahli Global Equity fund

Custody & Collateral

• Custodian Oversight: managing relationships with custodians, clearing agents, and collateral counterparties.

• Safekeeping of Assets: ensuring proper custody and record-keeping of securities and other investment instruments.

• Corporate Actions Processing – overseeing capture, validation, and execution of corporate actions (dividends, rights issues, mergers, splits, etc.) and ensuring accurate posting in portfolios.

• Income Collection – monitoring and reconciling dividend/interest/coupon income, ensuring timely collection and accounting.

Process Improvement & Documentation:

• Regularly review and update process manuals and Standard Operating Procedures (SOPs) to align with new implementations.

• Identify process gaps, recommend improvements, and ensure continuous enhancement of Investment Backoffice operations and overall service model

• Ensure effective escalation of operational risks and concerns to senior management

Product Expertise, Customer Service & Stakeholder Management:

• Contributes to the design and implementation of new investment products, aligned with the Bank's product strategy and evolving client needs

• Ensure high-quality customer service by responding to inquiries in a timely manner.

• Work closely with sales/front office team, branches, and other stakeholders to resolve client concerns.

• Ensure that customer requests and transactions are processed within agreed SLAs.

Service Quality, Reporting & MIS

• Establishing and monitoring service standards, metrics related to transaction trends and productivity trends, and KPIs to ensure operational excellence and continuous improvement.

• Provide necessary reports to senior management, regulators, and internal stakeholders as required.

• Is responsible for building and improving performance management framework for i) productivity/capacity measurement; ii) quality of service measurement; iii) Investment Operations team maturity/skill measurement.

Requirements

• Bachelor's degree in Banking and/or Economics and/or Finance and/or Business Administration.

• CFA, Capital Markets Back-Office Certification (CAMBOC) is added advantage.

• Minimum 7 years of banking experience with minimum of 5 Years in Investment-product-related Managerial experience.