Food Safety

2 days ago

Muscat, Muscat, Oman Acers Hospitality Consultants Full time 104,000 - 130,878 per year

Job Opportunity – Food Safety & Quality Assurance (QA) Manager

Location: Oman

Salary: OMR 1,100/month

Position Summary

We are seeking an experienced Food Safety & Quality Assurance (QA) Manager to design, implement, and enforce food safety and quality systems across a multi-brand F&B group, including outlets, catering/events, central kitchen (CK) production, and grab-and-go products.

This newly created corporate role ensures full compliance with Omani food safety regulations, drives HACCP/ISO standards, and safeguards brand reputation by embedding world-class food safety practices into every level of operation.

Key Responsibilities

  • Food Safety Systems & Compliance
  • Develop and implement HACCP-based food safety management systems for CK and outlets.
  • Ensure compliance with Omani food safety laws, audits, and international standards (ISO 22000, FSSC, etc.).
  • Maintain updated food safety manuals, SOPs, and documentation.
  • Audits & Inspections
  • Conduct regular internal hygiene and safety audits across CK, outlets, and catering operations.
  • Oversee supplier audits to ensure raw material quality and safety.
  • Coordinate with external auditors, inspectors, and regulators.
  • Training & Awareness
  • Design and deliver ongoing hygiene and food safety training for CK staff, outlet staff, and drivers.
  • Ensure all new hires complete mandatory food safety induction.
  • Drive a culture of accountability around hygiene and safety.
  • Quality Assurance & Traceability
  • Implement batch coding, labeling, and shelf-life controls for CK and grab-and-go items.
  • Establish product recall and traceability procedures.
  • Monitor packaging, storage, and transport hygiene.
  • Incident & Risk Management
  • Investigate customer complaints and safety incidents.
  • Lead root cause analysis and corrective/preventive actions (CAPA).
  • Report risks, non-conformities, and corrective actions to leadership.
  • Cross-Functional Collaboration
  • Partner with Operations, CK Production, Procurement, and HR to align standards.
  • Support HR with training programs and disciplinary measures for non-compliance.
  • Collaborate with Marketing to ensure product claims reflect certifications.

Key Performance Indicators (KPIs)

  • Audit scores across outlets and CK above 90%.
  • Zero major food safety incidents.
  • 100% compliance with Omani food safety regulations.
  • Staff hygiene training completion rate at 100%.
  • Non-conformities resolved within agreed timelines.

Qualifications & Experience

  • Bachelor's degree in Food Science, Microbiology, Quality Management, or related field.
  • 6–8 years of food safety/QA experience in F&B or hospitality, ideally with CK-driven models.
  • HACCP Level 4 certification (mandatory); ISO 22000 or FSSC preferred.
  • Strong knowledge of Omani and GCC food safety regulations.
  • Experience in supplier audits and catering/event food safety.

Skills & Competencies

  • Deep expertise in food safety systems and audits.
  • Strong analytical and problem-solving skills.
  • Excellent communication and training skills.
  • Integrity and high attention to detail.
  • Ability to work cross-functionally and enforce compliance.

Reporting Line

  • Reports to: CEO / General Manager
  • Works closely with: Operations Manager, CK Supervisors, HR, Procurement, Marketing

Salary Package

  • OMR 1,100/month

Job Type: Full-time

Pay: RO1, per month

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