Human Resources Manager

Job Opportunity – HR Manager

Location: Oman

Salary: OMR 1,500/month

Position Summary

We are seeking an experienced HR Manager to establish and lead the Human Resources function, transforming the organization from an owner-driven setup into a structured, corporate-level employer. This role covers the full HR spectrum — from workforce planning, grading and salary banding, to recruitment, training, performance management, compliance, and employee engagement. The HR Manager will design and implement HR systems, policies, and KPIs to support growth across multiple brands, outlets, and a Central Kitchen.

Key Responsibilities

• Organizational Design & Grading
• Develop a clear organizational chart with reporting lines.
• Implement a grading structure linking roles to pay scales, benefits, and career progression.
• Compensation & Benefits
• Create salary bands for each grade/role, benchmarked against the Oman 2025 market.
• Standardize pay practices across outlets to ensure fairness.
• Design incentive and bonus schemes (sales, cost control, performance-based).
• Performance Management
• Develop KPI frameworks for all roles (outlet, central kitchen, admin, management).
• Implement probation evaluations, quarterly reviews, and annual appraisals.
• Link performance to promotions, increments, and career development.
• Policies & Procedures
• Draft and implement a full HR Policy Manual (attendance, leave, overtime, grooming, discipline, grievance handling).
• Roll out a progressive disciplinary system (warnings through to termination).
• Recruitment & Onboarding
• Manage end-to-end recruitment for new outlets, central kitchen, and office roles.
• Standardize job descriptions, interview processes, and offer letters.
• Deliver structured onboarding and induction programs for all hires.
• Training & Development
• Establish a training calendar (hygiene, service, upselling, leadership).
• Coordinate with outlet and central kitchen managers for operational training.
• Track completion and evaluate training effectiveness.
• Payroll & Compliance
• Manage attendance and timekeeping systems (biometric/POS).
• Ensure accurate payroll, overtime, and deductions in coordination with Finance.
• Guarantee compliance with Omani labor law, visas, contracts, and permits.
• Employee Relations & Engagement
• Launch staff recognition programs (employee of the month, awards).
• Run engagement surveys and design action plans.
• Act as mediator for grievances and workplace conflicts.
• Health, Safety & Welfare
• Oversee medical insurance, welfare, and health & safety law compliance.
• Support Food Safety/QA with hygiene and safety training.
• HR Analytics & Reporting
• Produce monthly HR dashboards (headcount, turnover, recruitment, training, overtime).
• Provide workforce insights and recommendations to leadership.

Key Performance Indicators (KPIs)

• Turnover rate under 15%
• Recruitment lead time under 30 days
• 100% compliance with Omani labor law
• Payroll accuracy at 100%
• Training completion above 90%
• Improved employee satisfaction scores

Qualifications & Experience

• Bachelor's degree in HR, Business Administration, or related field; HR certifications preferred.
• 6–8 years of HR experience, including 3+ years in a managerial role within hospitality/F&B.
• Strong knowledge of Omani labor law and GCC HR practices.
• Demonstrated experience in organizational restructuring and business scaling.

Skills & Competencies

• Strategic HR leadership with hands-on execution.
• Strong interpersonal and communication skills.
• Expertise in policy development and compliance.
• Skilled in conflict resolution and negotiation.
• Data-driven decision-making ability.
• Change management and employee engagement focus.

Reporting Line

• Reports to: CEO / General Manager
• Supervises: HR Coordinator, Payroll & Attendance Officer

Job Type: Full-time

Pay: RO1, per month

Application Question(s):

• F&B Experience is a MUST