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Manager - Spa - Muscat Bay
2 weeks ago
About The Job
- Manage day to day operations for the Spa. Maintain and motivate the entire spa team and enforce a culture of care and service excellence among Colleagues. Assist the Director of Spa in the day-to-day operations of the Spa Department. Effectively interact and handle hotel guests and spa members to ensure exemplary spa experience is achieved.
- Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
- Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
- Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
- Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
- Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
- Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
- Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
- Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
- Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.
- Minimum of 5 years of experience within the international luxury hospitality industry, with a solid background in spa and wellness operations.
- Proven track record of managing a top-tier spa or wellness resort for at least 3 years, demonstrating commercial focus and consistent delivery of operational targets.
- Strong leadership and people management capabilities, with the ability to influence, communicate effectively, and drive team performance.
- In-depth understanding of integrated wellness models and a demonstrated ability to innovate and align wellness offerings with guest expectations.
- Excellent organisational and time management skills, with strong financial acumen and a customer-oriented approach to delivering exceptional service standards.
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