Guest Relations Executive

1 week ago

Oman Jumeirah International Full time 15,000 - 30,000 per year

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay:

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat's breathtaking natural beauty, where mountains meet the sea at the resort's edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah's signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About the Job\:  

An exciting opportunity has arisen for a Guest Relations Executive to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:

  • Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.

  • Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.

  • Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.

  • Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.

  • Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.

About you\:  

The ideal candidate for this position will have the following experience and qualifications:

  • 1-2 years of experience in guest service-related work in a 5-star hotel

  • Highschool diploma or Secondary education

  • Charming and Pleasing personality with hospitable disposition

  • Strong Customer service orientation and ownership

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

  • Access to Learning & Development programmes and clear career pathways.

  • Opportunities for internal mobility within our global network.

  • Colleague discounts on food, beverage and hotel stays worldwide.

  • Health care and insurance benefits.

  • Locally competitive salary.

  • Locally relevant benefits as determined by the property. 

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