Service Center Manager

3 days ago

Muscat, Muscat, Oman EVS Oman Full time

Operational Management

• Plan, organise, and supervise all service centre activities, including EV diagnostics, repairs, battery maintenance, and software updates.

• Manage service schedules, prioritise workloads, and ensure timely vehicle delivery.

• Monitor workshop productivity, quality control, and adherence to safety protocols.

• Coordinate with suppliers, OEMs, and spare parts vendors to ensure availability of genuine parts and tools.

Team Leadership

• Lead and motivate a team of technicians, service advisors, and support staff.

• Conduct regular training on EV systems, high-voltage safety, and diagnostic tools.

• Set performance goals and conduct staff evaluations.
Customer Service

• Ensure an exceptional customer experience through efficient service operations and clear communication.

• Handle escalated customer concerns and maintain high satisfaction ratings.

• Develop and implement customer service policies and feedback mechanisms.

Financial & Administrative

• Manage the service centre budget, monitor expenses, and achieve profitability targets.

• Prepare operational and performance reports for management review.

• Ensure compliance with company policies, environmental standards, and industry regulations.

  • Manage the service centre's marketing.

Technical & Compliance


• Oversee adherence to EV-specific safety procedures, especially in high-voltage and battery handling.


• Stay updated with the latest EV technologies, tools, and diagnostic software.
• Implement sustainable and environmentally responsible service practices.

Desired Candidate Profile


• Education: Bachelor's degree in Electrical Engineering, Electronics Engineering, Automotive Engineering, Mechanical Engineering, or related field. o Master's degree or business management qualification is a plus.
• Experience: o Minimum 3-5 years of managerial experience in the automotive industry. o Experience in electric or hybrid vehicle systems preferred.
• Certifications: o EV Maintenance / High-Voltage Safety Certification preferred.
• Skills: o Strong leadership and communication skills. o In-depth understanding of EV systems, diagnostics, and charging infrastructure. o Excellent organisational and problem-solving abilities. o Customer-centric mindset with a focus on quality and safety.

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