Housing Officer

Housing Officer

Hotel Brand: voco

Location: Oman, Muscat

Hotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al Mouj

Job number: 150117

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are looking for a responsible and organized Housing Officer to manage and oversee employee accommodation facilities. The Staff Housing Officer ensures that all staff residences are safe, well-maintained, and compliant with company policies and local regulations. This role involves coordinating housing assignments, supervising maintenance and cleanliness, and addressing staff concerns to provide a comfortable and supportive living environment.

YOUR DAY-TO-DAY:

• Oversee the day-to-day operations of staff housing facilities, including room assignments, check-ins/check-outs, and facility inspections.
• Maintain updated housing records including occupancy lists, room inventories, and maintenance logs.
• Ensure staff accommodations meet health, safety, and hygiene standards at all times.
• Coordinate with maintenance and housekeeping teams to ensure timely repairs and cleaning of shared and private spaces.
• Conduct regular inspections to identify issues related to cleanliness, damage, or safety hazards and take corrective actions.
• Enforce housing rules and regulations, and support conflict resolution among residents when necessary.
• Assist new employees with housing orientation and ensure a smooth move-in process.
• Manage housing supply inventory and request replenishments (e.g., linens, toiletries, kitchen items).
• Liaise with HR and department heads regarding housing needs and assignments.
• Maintain confidentiality and professionalism when handling staff concerns or disciplinary matters.
• Prepare monthly reports on occupancy, maintenance requests, and incidents for management review.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent; diploma or degree in Hospitality, Facilities Management, or Human Resources is a plus.
• Minimum 1–2 years of experience in accommodation, facility management, HR support, or a related role.
• Strong organizational and problem-solving skills.
• Good interpersonal and communication abilities.
• Proficient in MS Office (Excel, Word) and basic housing/property management systems.
• Ability to handle sensitive situations and confidential information appropriately.
• Knowledge of health and safety regulations related to staff accommodations.
• Flexible with working hours, including evenings and weekends, if required.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Who we are

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels